Terms & Conditions
List of services
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- THE COMPLETION OR INSTALLATION DATE WE DISCUSS IS OUR BEST ESTIMATE OF WHEN YOUR ORDER WILL BE COMPLETED. NOT A PROMISE. SOMETIMES BACK ORDERS DO OCCUR AND/OR MATERIAL CAN COME IN DAMAGED. WE HAVE NO CONTROL OVER THESE DELAYS. WE WILL DO OUR BEST TO COMPLETE YOUR ORDER AS QUICKLY AS POSSIBLE PENDING AVAILABILITY OF MATERIAL.
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- PICK UP JOBS WILL BE PRICED AND CUT ACCORDING TO CUSTOMERS MEASUREMENTS AND/OR DRAWINGS. THE COUNTER-FITTERS, INC. IS NOT RESPONSIBLE FOR ANY WRONG MEASUREMENTS FOR PICK UP JOBS WHERE MEASUREMENTS ARE GIVEN BY CUSTOMER.
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- JOBS THAT ARE QUOTED BASED ON CUSTOMERS MEASUREMENTS ARE SUBJECT TO CHANGE IF FIELD MEASUREMENTS ARE DIFFERENT. WE WILL ADJUST THE QUOTE ACCORDINGLY.
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- ALL JOBS REQUIRE 30% TO 50% DOWN PAYMENT AT THE TIME OF MEASUREMENT OR ORDER PLACEMENT. THE BALANCE IS DUE UPON INSTALLATION. THERE ARE NO REFUNDS ON COUNTER TOPS THAT HAVE ALREADY BEEN CUT/BUILT/PICKED UP/INSTALLED. ANY REFUNDS ON DEPOSITS WILL HAVE A $25.00 FEE.
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- WHEN PURCHASING LAMINATE TOPS FOR PICKUP, THEY WILL BE BUILT READY TO BE INSTALLED. THIS MEANS THERE MAY BE SOME MANUAL LABOR INVOLVED AS FAR AS SCRIBING THE BACK OF THE COUNTER TOPS TO FIT THE WALLS. THIS INCLUDES TOPS THAT ARE DROPPED OFF TO BE USED AS A TEMPLATE FOR A NEW TOP. THE SCRIBE LINE CANNOT BE DUPLICATED IN OUR SHOP.
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- IF YOU ARE PICKING UP LAMINATE SLABS AT A "SLAB ONLY" PRICE, THEY WILL BE ORDERED IN 8', 10' & 12' SLABS. ANY CUTS DONE TO THESE WILL BE AN ADDITIONAL CHARGE.
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- WE DO NOT CUT SLIDE IN STOVE CUTS FOR PICK UP JOBS. ALL COOK TOP CUT OUTS ARE CUT AT THE JOB SITE. DUST IS TO BE EXPECTED. PLEASE HAVE YOUR COOK TOP ON HAND AT THE TIME OF MEASUREMENT OR TEMPLATE. EXISTING TOPS THAT ARE DROPPED OFF AT OUR SHOP TO BE USED AS A TEMPLATE TO MAKE NEW TOPS WILL BE THROWN IN OUR DUMPSTER AFTER YOU PICK UP THE NEW TOPS. THE COUNTER-FITTERS, INC. IS NOT RESPONSIBLE FOR THESE TOPS. PLEASE SPECIFY UP FRONT IF YOU WANT TO KEEP THE OLD TOPS SO WE CAN NOTE THIS ON YOUR ORDER.
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- ONCE TOPS HAVE BEEN CUT TO YOUR CUSTOM MEASUREMENTS WE CANNOT CHANGE THE COLOR. IF THE COLOR NEEDS TOP BE CHANGED BEFORE WE CUT, THERE IS A 15% RESTOCKING FEE FROM OUR VENDOR. REMOVAL OF OLD COUNTER TOPS OR APPLIANCES IS NOT AUTOMATICALLY INCLUDED IN YOUR FABRICATION QUOTE. WE DO OFFER TO TAKE CARE OF THIS SERVICE FOR YOU AT AN ADDITIONAL FEE. OLD TOPS WILL BE DISPOSED OF IN OUR DUMPSTER. PLEASE ADVISE THE INSTALLERS BEFORE THEY LEAVE THE JOB SITE IF YOU WANT TO KEEP OLD TOPS.
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- IF WE ARE INSTALLING NEW TOPS THERE MAY BE UNFINISHED AREAS OF YOUR WALL OR CABINETS THAT WILL BE EXPOSED AND/OR COVERED UP BY YOUR NEW TOP. WE DO NOT FINISH THESE AREAS. THEREFORE IT IS RECOMMENDED TO APPLY ANY PAINT/WALLPAPER OR BACK SPLASH AFTER THE NEW TOPS HAVE BEEN INSTALLED. CARE WILL BE EXERCISED DURING COUNTER TOP INSTALLATION, HOWEVER, SCRAPES, PUNCTURES OR DIGS ARE POSSIBLE WHICH ARE INCIDENTAL DAMAGES AND WILL BE THE CUSTOMERS RESPONSIBILITY TO REPAIR.
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- WE DO NOT REMOVE BATHROOM MIRRORS. IF THERE IS A MIRROR WHICH HAS TO BE REMOVED, THE OWNER HAS TO REMOVE THAT MIRROR. IF THE CUSTOMER WANTS US TO REMOVE THE MIRROR THERE WILL BE AN ADDITIONAL FEE AND WE ARE NOT RESPONSIBLE FOR IT IF IT BREAKS AND WE DO NOT INSTALL IT BACK. THIS IS THE CUSTOMERS RESPONSIBILITY.
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- DISCONNECT AND RECONNECT OF PLUMBING IS NOT AUTOMATICALLY INCLUDED IN YOUR FABRICATION QUOTE. THIS INCLUDES SINK, FAUCET, DISPOSAL, DISHWASHER, SOAP PUMP AND/OR WATER DISPENSER. WE DO OFFER TO TAKE CARE OF THIS SERVICE FOR YOU AT AN ADDITIONAL FEE. PLEASE SPECIFY AT THE TIME OF MEASUREMENT IF YOU ARE GETTING A NEW SINK OR WOULD LIKE US TO PROVIDE ONE. WE DO HAVE A THIRD PARTY CONTRACTOR FOR PLUMBING, THEY WILL ARRIVE THE SAME OR NEXT DAY TO COMPLETE PLUMBING AFTER INSTALLATION.
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- WE DO NOT DO ELECTRICAL WORK. THIS INCLUDES MOVING OUTLETS OR REWIRING APPLIANCES.
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- NATURAL STONE IS A PRODUCT OF NATURE AND IS THEREFORE SUBJECT TO ALL ITS INHERENT VARIATIONS. CAST VEINING, MARKINGS, AND COLORATION OF THE FINAL PRODUCT MAY VARY. THE SLABS ARRIVE TO OUR LOCATION WITH THE FACE ALREADY FINISHED AND NATURAL STONE MAY HAVE SMALL PITS, MARKS, OR IRREGULARITIES IN TEXTURE OR SHINE THEREFORE IT IS IMPORTANT TO VIEW AND APPROVE THE SLAB BEFORE FABRICATION WHENEVER POSSIBLE.
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- YOUR SLABS SHOULD BE VIEWED AND APPROVED BEFORE TEMPLATE AND BEFORE THE START OF FABRICATION. MATERIALS FROM OUTSIDE OUR SHOP MUST BE APPROVED AND TAGGED WITH THE SUPPLIER. DEPENDING ON THE LAYOUT, MATERIAL TYPE AND LIGHTING THE LOCATION OF THE SEAM WILL BE DETERMINED BY THE COUNTER-FITTERS, INC. SEAMS MAY BE VISIBLE TO THE EYE OR TOUCH. COLOR COORDINATED EPOXY WILL BE USED TO FORM THE SEAM AND BLEND WITH THE COUNTER TOP FOR THE BEST OUTCOME. EVEN THOUGH THE CUSTOMER IS CONSULTED WITH REGARDS TO THE SEAM LOCATION, THE FABRICATOR RESERVES THE RIGHT TO ADJUST IF NEEDED.
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- THE COUNTER-FITTERS, INC. IS NOT RESPONSIBLE FOR ANY CHANGES MADE IN CABINETS AND/OR MEASUREMENTS AFTER OUR TEMPLATE OR MEASUREMENT HAS BEEN MADE. ALL MEASUREMENTS NEED TO BE FINALIZED BEFORE FABRICATION OR ORDERING.
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- ALL CABINETS AND APPLIANCES MUST BE IN PLACE AT THE TIME OF TEMPLATE. WE ARE NOT RESPONSIBLE FOR MOVING OF CABINETS, APPLIANCES, FURNITURE OR PERSONAL ITEMS STORED IN CABINETS. IF IT IS NECESSARY FOR OUR TEMPLATORS/INSTALLERS TO MOVE APPLIANCES, FURNITURE OR PERSONAL ITEMS STORED IN CABINETS WE WILL NOT BE RESPONSIBLE FOR DAMAGES.
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- THE HOME OWNER OR DESIGNATED DECISION MAKER MUST BE PRESENT FOR THE TEMPLATE PROCESS. THIS PERSON WILL HAVE TO ANSWER QUESTIONS REGARDING SEAMING, CORNER RADIUS, OVERHANGS, FAUCET HOLE LOCATION, ETC; THEREFORE IT IS RECOMMENDED THAT THIS PERSON IS FAMILIAR WITH THE PROJECT.
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- A JOB SITE IS READY FOR TEMPLATE WHEN ALL NECESSARY APPLIANCES ARE ON SITE. ANY ITEM THAT REQUIRES A CUT OUT WILL BE TAKEN, IF NECESSARY, AT THE TIME OF THE TEMPLATE AND RETURNED AT THE TIME OF INSTALLATION. IF THE COUNTER-FITTERS, INC. HAS TO MAKE MORE THAN 2 TRIPS TO THE JOB SITE DUE TO THE JOB SITE BEING UNPREPARED, ADDITIONAL FEES MAY APPLY. THE COUNTER-FITTERS, INC. MAY ASK TO COME OUT AND DOUBLE CHECK MEASUREMENTS AT NO ADDITIONAL COST TO CUSTOMER.
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- IF YOU ARE UNDER-MOUNTING YOUR SINK, WE MUST HAVE YOUR SINK BY THE TIME OF THE MEASUREMENT OR TEMPLATE SO WE MAY CORRECTLY SIZE YOUR CUTOUTS DURING FABRICATION. THE SINK WILL BE UNDER MOUNTED IN OUR SHOP DURING FABRICATION.
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- INSTALLATION OF COUNTER TOPS IS A CONSTRUCTION PROCESS AND RESIDUAL DUST SHOULD BE EXPECTED. WE WILL CLEAN UP OUR WORK AREA AS BEST AS WE CAN, HOWEVER, THE CUSTOMER MAY WANT TO COVER AREAS TO CONTAIN ANY DUST TO THE CONSTRUCTION AREA. AFTER THE PRODUCT HAS BEEN INSTALLED, THE CUSTOMER OR DESIGNATED DECISION-MAKER, MUST BE PRESENT TO INSPECT THE CONDITION OF THE COUNTER TOPS AND THAT OUR WORK IS SATISFACTORY AND DAMAGE FREE. THE COUNTER-FITTERS, INC. IS NOT RESPONSIBLE FOR ANY DAMAGE BY OTHER PARTIES (SUCH AS DROPPING SOMETHING ON THE COUNTER, SCRATCHES ON THE COUNTER, HITTING COUNTER, STANDING ON COUNTER, ETC.) THEREFORE IT IS CRITICAL TO INSPECT THE INSTALLATION FOR APPROVAL WHILE THE INSTALLERS ARE STILL ON-SITE.
